CCIAP FAQ

Why should I register with CCIAP?

CCIAP accreditation shows insurers and OEs – and the general public- that your repair facility has met the modern requirements to fix vehicles safely and effectively.  Canada’s major repair networks – representing almost 70% of repair business in Canada – have declared their support for the program because it is a not-for-profit program built and operated by Canadians, for Canadians.

How do I register for the program?

Visit CCIAP.ca and click on “Accreditation”.  Create your file including username and password.  Fill out the self-declaration form showing your completion of various standards.  Then click on “Save”.  You can come back to the website at any time, log-in and see your progress against program standards.

When do I have to pay?

Once you have met all of the program standards, log in to www.cciap.ca and click on “Submit”, indicating that you are ready for a shop audit.  Only at this point will you be asked to pay the program fee.

Do my fees escalate with each OE or insurer recognizing the program?

No.  The program fee remains constant.  CCIAP is run by AIA Canada, a not-for-profit association representing YOU and YOUR industry.

What happens during the CCIAP audit?

Prior to the audit you will be sent a list of documents that should be on hand for verification by the CCIAP auditor.  Over about three hours the auditor will verify that each of the program standards has been met, either through visual inspection and/or taking pictures of equipment and documents.

Is CCIAP synchronized with the Automotive Retailers Association program in BC?

Yes.  AIA Canada (which operates CCIAP) and the ARA of BC (which operates the Certified Collision Repair program) have committed themselves to ensuring that any certification issued under one program will be recognized by the other.

Do I have to be part of an OE certified repair program in order to repair that OE’s vehicles?

No, for most mainstream vehicle manufacturers, you can repair any of these vehicles, and purchase parts, without belonging to a certified repair network.

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